ph99's Privacy Policy

Section 1

ph99 (referred to hereafter as "we", "us", or "the platform") is a trusted online gaming and betting platform serving users in Bangladesh. Protecting your personal information is one of our highest priorities.

This privacy policy ("Policy") describes what types of information ph99 collects from its users, how that information is used and stored, who it may be shared with, and what measures are taken to protect your data. By using the ph99 website or services, you agree to the terms of this Policy.

This Policy may be updated from time to time. For any significant changes, we will make an effort to post a notice on the platform. The latest effective version will always be available on this page.

Section 2

ph99 collects various types of information to operate its services properly. This information is divided into the following categories:

2.1 Information You Provide Directly

When you create an account on ph99 or use the services, you may voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Banking and payment information (bKash, Nagad, Rocket, Upay, bank transfer)
• Documents required for identity verification
• Username and password

2.2 Automatically Collected Information

When you use the ph99 platform, certain information is collected automatically:

• IP address and geographic location
• Browser and device type
• Time spent on the platform and page view history
• Data collected through cookies and similar technologies
• Transaction and betting history
• Game activity logs

2.3 Information Received from Third Parties

For the purposes of fraud prevention and identity verification, we may receive verifiable information about you from trusted third parties. This information is used only where relevant and in the interest of security.

Section 3

ph99 uses your information only for specific and lawful purposes. The main purposes for which collected information is used are described below:

• Account management: To create, verify, and maintain your account.
• Service delivery: To run gaming, betting, and financial transactions smoothly.
• Age verification: To confirm that the platform is used only by those aged 21 or above.
• Security: To prevent fraud, money laundering, and other irregular activities.
• Customer support: To resolve your issues quickly and effectively.
• Communications: To send important notices, transaction confirmations, and service updates.
• Service improvement: For analytical work to further improve the user experience.
• Legal compliance: To comply with applicable laws and regulations.

ph99 never sells your sensitive personal information to third parties.

Section 4

ph99 may share your personal information with certain third parties in limited and controlled circumstances. These cases are as follows:

4.1 Service Partners

We work with trusted partners for payment processing, identity verification, technical services, and customer support. These partners may use your information only for the purposes specified in the agreement and are required to comply with the standards of this privacy policy.

4.2 Legal Requirements

We may be legally required to disclose your information in the following cases:

• An order from a competent court or a lawful request from a government authority.
• To assist in investigating fraud, money laundering, or other financial crimes.
• In the interest of protecting the security and integrity of the platform.

4.3 Business Restructuring

In the event of business changes such as mergers, acquisitions, or asset sales, user information may be transferred. In such cases, we will notify users in advance.

Section 5

ph99 uses cookies and similar technologies to improve the quality of its services. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform. These cookies maintain your login session and security.
• Functional cookies: Help remember your preferences and settings.
• Analytical cookies: Help analyse user behaviour to improve the platform's services.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may affect some important features of the platform.

Section 6

ph99 applies industry-standard technical and organisational measures to protect your personal information. The key components of our security framework are as follows:

• SSL encryption: All data transmission between you and our servers is encrypted using SSL technology.
• Encrypted data storage: Stored sensitive information is kept in an encrypted format.
• Access controls: Only authorised personnel can access your information where necessary.
• Regular security reviews: Our systems and processes undergo regular security reviews.
• Fraud prevention systems: Advanced monitoring systems are in place to detect and prevent unusual activity.

While we are committed to ensuring the highest level of security, no one can guarantee the complete security of data transmission over the internet. Therefore, keeping your account password confidential and using the platform from a secure environment is your own responsibility.

Section 7

ph99 retains your personal information only for as long as is necessary and lawful. The following factors are considered when determining the retention period:

• Requirements of applicable laws and regulations.
• The need for information in the interest of fraud prevention and security.
• Ongoing legal or dispute resolution processes.
• The active status of your account.

Even after your account is closed or deactivated, certain information may need to be retained for a specified period to meet legal obligations. Once the need for retention has ended, information is securely deleted or anonymised.

Section 8

ph99 respects your rights regarding your information. You have the following rights:

8.1 Right to Access Information

You may ask us at any time what information we hold about you. ph99 will make every effort to provide this information within a reasonable time.

8.2 Right to Correct Information

If there are any errors or gaps in your information, you may contact us to request a correction.

8.3 Right to Close Your Account

You may request to close your ph99 account at any time. However, please note that due to legal obligations, certain information may need to be retained for a specified period.

8.4 Right to Withdraw from Marketing Communications

If you no longer wish to receive marketing communications, let our support team know and we will remove your name from the marketing list.

To exercise any of the above rights, please contact our support team.

Section 9

ph99 is a responsible gaming platform. Our services are intended only for those aged 21 or above. We never intentionally collect personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using our services, please notify us immediately.

Section 10

ph99 may revise this privacy policy from time to time. This policy may be updated if the scope of services expands, new technologies are adopted, or legal changes occur.

For any significant changes, we will post a notice on the platform or inform you at your registered email address. Continued use of ph99's services after changes have been made will be considered acceptance of the updated policy.

The latest updated version will always be available on this page. We recommend that you review this policy periodically.

Section 11

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. ph99 is committed to resolving any privacy-related requests within a reasonable time.